Based on our unique heritage and beginnings as a GE business, Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous improvement. Based on the foundation of unyielding integrity and acting as a compass to guide our thoughts and actions, our values serve as our organization’s pillars.
Genpact Pharmalink’s operations are a seamless extension of Genpact’s operations. Our strong operating culture defines our process effectiveness, aimed at delivering measurable business impact and strategic value to our clients. We see our client relationships as strategic, long term, and enduring, which is evident in our repeat business and contract renewal rate. We believe that honest and regular client feedback enriches our relationships, so our feedback sessions are one-on-one or revolve around regular client forums that stimulate new thinking and thought leadership. It also enables our clients to share best practices and connect with industry experts and peers. The learning and thought leadership we place such value in, helps us address common client problems, share insights, shape new focus areas and strategies, and further strengthen our client relationships.